Shutter Perfection Ltd warrant that shutters we supply and fit will be defect free in materials or workmanship subject to the details below, provided that such products were properly installed by us; and such products were made or assembled exclusively from original materials and components. Any resale or other transfer of the product and/or materials voids this warranty unless our warranty transfer option has been taken up, contact us for change of ownership as we have to inspect the shutters there is a charge for this.
We cannot warrant product installed in commercial, rental property, Hotels, Bars, restaurants and the like.
This warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall Shutter Perfection Ltd be liable for incidental or consequential damages, or for any expense associated with such damages. Repair or remakes of defective products is the sole remedy under this warranty and in no event shall Shutter Perfection Ltd or its officers be liable for costs to remove and/or reinstall the product. Repairs will be made only with like or similar parts. This warranty does may not include shipping charges or the cost of labour involved for measuring and installation, this is at Plantation Shutters Ltd’s discretion.
Double glazing panels which “blow” may require the removal and reinstallation of the shutter, if this is the case it is chargeable and failure to get Plantation Shutters Ltd to execute this will void warranty.
This warranty does not cover any condition of or damage to the shutter or window, from unauthorised repairs, accidents, alterations, misuse, abuse, act of God, motorised devices, wear and tear or failure to follow our instructions with respect to measurement, installations, cleaning or maintenance. Improper, inappropriate or unauthorised replacement parts, repairs or maintenance voids this warranty. This warranty excludes all liability for removal of the shutter and reinstallation in the same or another window, or damage to the window frame, glass or any other portion of the window. Due to manufacturing, natural variations in colour, grain and texture in these products, Shutter Perfection Ltd or its officers is not able to guarantee exact matches to samples, nor are they able to guarantee exact matches on subsequent orders. Returns cannot be authorised due to these normal variations.
All other warranties, both express and implied, are expressly disclaimed. This warranty excludes all liability for consequential or incidental damages for any cause whatsoever.
Hardware defect - 3 years. Hardware being hinges, tilt mechanisms catches and latches etc.
Shutter Colours & Paint Finishes:
◦ On the body of our MDF products 5 year colour fastness
◦ Painted Hardware (such as hinges) 5 years
◦ On our Waterproof products 10 year colour fastness & Stainless Steel parts 5 years, other than chemical stains (bleach for instance)
◦ On our painted and stained product 3 years (this is limited by current paint technology)
◦ Wood Products (I.e not MDF or Waterproof) stained or painted, warranty cover is a maximum of three years in all matters.
A custom colour may not end up being an absolute exact duplicate. This is due to a number of variables such as:
• The species of timber the paint is being applied to
• The number of coats applied
• The degree of sanding and surface preparation
• The temperature and humidity at application and drying time.
We recommend that at point of purchase several spare louvres are obtained to ensure a total colour match
The workmanship in the installation is warranted for three years save defects in the fabric of the building surrounding the shutter, be that out of square, subsidence or failure of glazing thus rendering the installation unstable or defective. EG, window reveal failing, plasterboard becoming fragile through say dampness. In this instance reimbursement / repair and other actions are at our discretion. Removal of the shutter for any form of repair to either the surroundings or the shutter by the owner voids warranty. We can remove the shutter and reinstall should the need arise at a cost proposed by us.
Transfer of Warranty
Should you sell the house and you wish to transfer the warranty then get in touch and we will conduct a survey to ascertain the condition and subject to our approval we will transfer the warranty, There will be an inspection fee for this service - please enquire.
Trim, finishing caulk and so forth may discolour or otherwise change over time and does not form part of this warranty
We draw your attention to item 8 (e) in our T&C: failure to pay to terms, particularly with regard to the second sales order will void our standard or extended warranty offered and the goods revert to your statutory minimum prevailing at time of supply in all manners, that notionally being one year on product only.
English Law Applies in all these matters.